Hospitality Review

by Mitchells & Butlers

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • My role is Front of House, which involves, serving customers food and drinks, serving and cleaning table, taking out food, preparing deserts, making sure everyone has a pleasant experience. To go above and beyond to ensure we are the best we can be.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Confidence has been the biggest development I have made. Having faith in myself and believing I can overcome my anxiety with the knowledge I have learnt.

    10/10
  • 3. To what extent do you enjoy your programme?

    • I really loved it. The help was there when I needed it. Everything was easy and straight forward to learn. Help was always there when I needed and my learning coach was super understanding.

    10/10
  • 4. How well organised/structured is your programme?

    • Very well organised. Everything was explained to me at the beginning.

    10/10
  • 5. How much support do you receive from your employer?

    • I receive a lot of support whenever I need it. Even when I am curious about the technical side of things in the office.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • A lot of training support. Always there to ask questions.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • All of it. The amount of things I have learned had helped me come out of my shell and enjoy interacting with customers.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • We have a work bingo. Each day there is a list of items we try to upsell. For example, selling sides, wines, desserts. The winners get a prize.

    10/10
  • 9a. Would you recommend Mitchells & Butlers to a friend?

    • Yes

  • 9b. Why?

    • You feel a sense of accomplishment when you complete say an apprenticeship or hosted a big event.

  • 10. What tips or advice would you give to others applying to Mitchells & Butlers?

    • Just be yourself. Don’t hesitate to ask for help. There will be people to help you, no matter how many times you ask the same question.

Details

Level 2 Apprenticeship

Bar and Waiting

Peterlee

February 2025

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