GENERAL MANAGER Review

As a General Manager at David Lloyd Clubs, my role involves overseeing all aspects of club operations, including team leadership, member experience, financial performance, and strategic growth. Day-to-day, I focus on supporting and developing my Heads of Department, ensuring high standards in service and facilities, driving commercial performance, and fostering a positive team culture. I also work on long-term business strategies, including community engagement, member retention, and innovation in club offerings. The role is fast-paced, dynamic, and highly rewarding, requiring strong leadership, adaptability, and a focus on continuous improvement.

Yes, my Level 7 apprenticeship has significantly enhanced my leadership, strategic thinking, and commercial acumen. I’ve developed a deeper understanding of business strategy, financial management, and stakeholder influence. My ability to lead high-performing teams, navigate change, and drive innovation has also improved. Additionally, the apprenticeship has strengthened my coaching and mentoring skills, allowing me to support team development more effectively. Overall, it has been a transformational experience that has elevated my leadership capabilities and strategic decision-making.

I’ve really enjoyed my Level 7 apprenticeship—it has been both challenging and rewarding. The programme has provided valuable insights into strategic leadership and business management, which I’ve been able to apply directly in my role. The mix of academic learning and real-world application has kept it engaging, and the support from mentors and peers has been excellent. It has pushed me to think differently, develop new skills, and grow as a leader, making it a truly worthwhile experience.

Well organised and structured with regular webinars and f2f workshops.

The support from David Lloyd Clubs throughout my apprenticeship has been excellent. I’ve had access to mentoring, regular check-ins, and opportunities to apply my learning in real-world scenarios. Senior leaders have been supportive of my development, providing guidance and encouragement along the way. The business values apprenticeships and actively invests in learning, ensuring I have the time and resources needed to succeed. This level of support has made a huge difference in my progression and overall experience.

Excellent support from skills coaches and lecturers throughout the course

My Level 7 qualification has been highly relevant and has significantly improved my performance in my role. The training provider has delivered valuable insights into strategic leadership, financial management, and organisational change, all of which I’ve been able to apply directly in my day-to-day responsibilities. The structured learning, combined with practical application, has enhanced my decision-making, problem-solving, and ability to lead effectively. Overall, the programme has given me the tools and confidence to operate at a higher strategic level.

Yes, there are plenty of extra-curricular activities to get involved in at David Lloyd Clubs. As a General Manager, I’m passionate about creating opportunities for my team to engage socially and stay active. I’ve introduced team Padel socials, fitness classes, and recognition events to build a strong team culture. There are also regular networking opportunities, leadership workshops, and industry events that support professional development. The club provides a positive and inclusive environment where team members can connect outside of work, which has been great for morale and engagement.

Yes

Yes, I would highly recommend David Lloyd Clubs to a friend. The company invests in its people, provides great development opportunities, and creates a positive working environment. The apprenticeship programmes are well-structured, offering valuable learning that directly enhances performance and career progression. There are also plenty of opportunities to get involved in team activities, networking, and leadership development. It’s a fantastic place to grow both professionally and personally.

If you're applying to David Lloyd Clubs, my advice would be to embrace the culture of teamwork, innovation, and high standards. Show a passion for delivering great experiences, whether for members or colleagues, and be ready to contribute positively to the team. If you’re applying for an apprenticeship, make the most of the learning opportunities—ask questions, seek feedback, and apply what you learn to your role. Lastly, get involved in extra activities like team socials and networking events—they're a great way to build relationships and grow within the business.