Application Support Lead Review

by Mitie Ltd

Rating

8.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Take up tickets that appear in the support inbox regarding the platform, resolve tickets and triage them as they come. If necessary hand them over to an supervisor or another team member to complete. When needed make powerbi dashboards connected to live data for specific needs.

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • learnt new skills such as powerbi dashboard development, learnt about databases, sql also developed skills i have such as working in a team, working on deadlines, and communication.

    10/10
  • 3. To what extent do you enjoy your programme?

    • Everyday is different have different tasks and different bugs to change

    7/10
  • 4. How well organised/structured is your programme?

    • well structured was a few issues during the start as to how to begin the programme but eventually had a plan as to what I will be doing

    7/10
  • 5. How much support do you receive from your employer?

    • all the time, line managers and supervisors always on hand to help

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • training provider always ready to take time out of their day to explain assignments when confused

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • qualification and role perfectly work together, learning units that will be needed and informative for my role.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • not many extra curricular events once in a while apprentice network event, not often or often enough.

    5/10
  • 9a. Would you recommend Mitie Ltd to a friend?

    • Yes

  • 9b. Why?

    • Great company many opportunities, development and help to improve is there. Great support system.

  • 10. What tips or advice would you give to others applying to Mitie Ltd?

    • be ready to take on tasks and workload as you will never not be busy. Communicate with your managers when you are struggling and finding things difficult they will help

Details

Higher Level Apprenticeship

Information Technology

Manchester

February 2025

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