Airport Operations Apprentice Review

by MAG Airports

Rating

6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • A 24 month course working in landside operations, bussing, car parks, terminal security, airfield security and airfield operations

    6/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Customer service skills, problem solving, decision making

    7/10
  • 3. To what extent do you enjoy your programme?

    • A varied role working with sound colleagues but encountered many issues in the first few months such as late rosters, disorganisation and no accountability from senior managers

    6/10
  • 4. How well organised/structured is your programme?

    • Has got better recently but has been very poor with managers not knowing who we are and our names etc. No ownership taken and no steady manager of the program throughout

    6/10
  • 5. How much support do you receive from your employer?

    • Basic support with little understanding from mangers of the program

    6/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Supported by Trafford College more specifically Alex our tutor but can only go so far and was unaware of the extent of issues we faced at MAG

    6/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Not really focused on operations - more focused on aviation law and basic health and safety

    5/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Networking events

    6/10
  • 9a. Would you recommend MAG Airports to a friend?

    • Yes

  • 9b. Why?

    • Lots of opportunities and a great place to work but not as an apprentice

  • 10. What tips or advice would you give to others applying to MAG Airports?

    • Look around at the extend of the roles offered

Details

Level 3 Apprenticeship

Business Operations

Manchester

February 2025

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