Barista Maestro Review

by Costa Coffee

Best Apprenticeship Employer

Rating

6.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

On shift, manage the shift, organise the team into sections, set and complete daily log book tasks, cash reconciliation, stock management, health and safety within the store, upselling, explaining benefits of Costa app, rota management, open/close the store, Make sure cafe is clean and ambient.

5/10

2. Have you learnt any new skills or developed existing skills?

Not really, I learned a lot on Costa's policies and procedures. Already have 15 years experience within the hospitality sector and a higher national certificate. Also managed 2 Cafes prior to the apprenticeship. Have a great skill set already compared to most within the industry.

5/10

3. To what extent do you enjoy your programme?

It was ok. Nice to get an insight on the company that I work for

5/10

4. How well organised/structured is your programme?

Very well organised and explained

10/10

5. How much support do you receive from your employer?

When needed, I received support

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Great support. Always there when I needed.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

N/A Always perform to a good standard

5/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There are a few that are available. None for myself though

5/10

9a. Would you recommend Costa Coffee to a friend?

Yes

9b. Why?

Better pay then most cafés, Much better place to work than a pub. Easier shifts than previous work. Relaxed and chilled atmosphere.

10. What tips or advice would you give to others applying to Costa Coffee?

That there is an apprenticeship available, which gives you a qualification while working. Great for any future roles within the sector