Field Technician Review

Travelling to customer's premises; installing, testing, fault-finding, diagnosis and repair of telecoms services including TV, broadband and phoneline. Working on a range of networks including HFC, FTTP and XGS-PON.

A lot; started with little to no experience in telecoms or construction (drilling and installing cables etc...). Fully trained up to be an effective field technician.

I enjoy it greatly, I enjoy the relatively high salary for an apprentice and I enjoy the level of training that allowed me to enter a new career.

Very well.

Manager gives a lot of support both in role and in apprenticeship, gives me opportunities to try new things and develop weaker areas.

Training provider supports considerably, although monthly study days make the apprenticeship feel somewhat slow at times.

It has given me a deeper understanding of the technology behind the networks and systems I work with, which gives me a better ability to fault-find.

Regular social activities

Yes

Excellent job prospects, satisfying job that is enjoyable to do.

Customer service is as, if not more, important than technical skills in application. Technical skills can be taught, and a willingness to learn should be demonstrated, but more important is a basic background in problem-solving skills and dealing with customers.