Universal Credit Work Coach Review

by Department for Work and Pensions

Rating

8.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I work with customers to help them to find work, review their work search, signpost, refer to provisions and coach them.

    6/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Through the apprenticeship, I have learnt many new skills and developed my understanding and learning of existing ones.

    9/10
  • 3. To what extent do you enjoy your programme?

    • The apprenticeship with this provider has been excellent. The level of enthusiasm and passion from my tutor has helped me during this journey.

    9/10
  • 4. How well organised/structured is your programme?

    • It is structured well and tailored to my needs.

    9/10
  • 5. How much support do you receive from your employer?

    • My employer has been supportive in many ways, especially as I have had several team leaders during the process.

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • The support I receive is vast and tailored to my learning needs.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I feel it helps me to become a better person, employee and work coach. It is also giving me to tools needed to succeed as a leader also.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes. I arrange most of them.

    10/10
  • 9a. Would you recommend Department for Work and Pensions to a friend?

    • Yes

  • 9b. Why?

    • The civil service is general is good employer. It can be dependent on your line manager but generally you feel supported.

  • 10. What tips or advice would you give to others applying to Department for Work and Pensions?

    • Register with Civil Service jobs and read through the material pertaining to the application process.

Details

Higher Level Apprenticeship

Customer Service

Dudley, West Midlands

February 2025

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