Customer service Review

by Newcastle Building Society

Best Apprenticeship Employer

Rating

9.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I love my job! I get up early to get the team set up for the day, answering calls/emails/secure messages, working on opening accounts and keeping customers happy

9/10

2. Have you learnt any new skills or developed existing skills?

I have learned so much since being here, they start us off on the very beginning of the customers journey on opening accounts and doing anti money laundering checks and from here we learn how to service and maintain the accounts

10/10

3. To what extent do you enjoy your programme?

It’s been the best place I have ever worked for, they help you reach whatever goal you want to reach

10/10

4. How well organised/structured is your programme?

From start to finish it has been so well put together

10/10

5. How much support do you receive from your employer?

I only have to ask for help with something and I get it, everyone is so helpful

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Whatever anyone needs they get it, they only have to ask

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It helps not only in this job but if you wanted to move your skills elsewhere

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

I work from home but I know we do a lot with the ymca and have been going as a team to help with their garden amongst a multitude of other things

10/10

9a. Would you recommend Newcastle Building Society to a friend?

Yes

9b. Why?

It’s the best place I have ever worked for, I know this is the job I will retire doing and even then they may have to kick me out the door as I won’t want to leave

10. What tips or advice would you give to others applying to Newcastle Building Society?

Just go for it, it will be the best decision you will ever make, it may be a struggle at the beginning with learning all new things but you will get there and be so happy you did!