customer service Review

by The AA

Best Apprenticeship Employer

Rating

5.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Taking calls from people who are broken down and providing service for them.

    6/10
  • 2. Have you learnt any new skills or developed existing skills?

    • The apprenticeship has developed my confidence and mummification skills

    6/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy it because it gives me an opportunities to explore different job roles within The business

    6/10
  • 4. How well organised/structured is your programme?

    • it is very organised because they give us 1 day a week to do our training

    6/10
  • 5. How much support do you receive from your employer?

    • We receive a huge amount of support for the job role and he apprenticeship. If we ever need help there is always someone who can help us.

    6/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • If we ever need help i can always email her a=for nay advice and we get months visits so catch up and the months work and how we are finding it

    5/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • The training helps improve my customer skills and how i should be speaking and treating a customer.

    5/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • no

    5/10
  • 9a. Would you recommend The AA to a friend?

    • Yes

  • 9b. Why?

    • It is a great company to help build your confidence, communication skills ,life skills and if has so many opportunities to better your self.

  • 10. What tips or advice would you give to others applying to The AA?

    • Patience is an important thing to have when on the phones because you will get the angry customer and you must also be willing to progress

Details

Level 2 Apprenticeship

Customer Service

West Midlands

February 2025

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