call handler Review

by The AA

Best Apprenticeship Employer

Rating

8.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • answer phone calls do upgrades and deal with differnt tyes of customers

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • yes im a lot better in customer service and this has given me a great qualification to start my carer

    10/10
  • 3. To what extent do you enjoy your programme?

    • i enjoyed it

    10/10
  • 4. How well organised/structured is your programme?

    • it is really well organised

    10/10
  • 5. How much support do you receive from your employer?

    • i felt i had to fight for additional support with this company due to my additional needs

    2/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • my training providers really supported me through this process

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • really well

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • not really

    4/10
  • 9a. Would you recommend The AA to a friend?

    • Yes

  • 9b. Why?

    • becuase its a good starting poing

  • 10. What tips or advice would you give to others applying to The AA?

    • have experience

Details

Level 2 Apprenticeship

Customer Service

Birmingham

February 2025

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