Customer Service Advisor Review

by The AA

Best Apprenticeship Employer

Rating

5.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Answering the calls of uk's broken down motorists

8/10

2. Have you learnt any new skills or developed existing skills?

Map reading skills, Listening skills, Problem solving, Interaction Skills.

7/10

3. To what extent do you enjoy your programme?

It's ok

5/10

4. How well organised/structured is your programme?

fairly well organised

7/10

5. How much support do you receive from your employer?

Enough

6/10

6. How much support do you receive from your training provider when working towards your qualifications?

enough

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

somewhat

4/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

not that us call handlers are aware of

1/10

9a. Would you recommend The AA to a friend?

Yes

9b. Why?

It's a Comfortable, honest, fair paying job. The office is warm, safe and quite relaxed. There are many clean facilities on site. The job can be rewarding at times, Stressful at others.

10. What tips or advice would you give to others applying to The AA?

Talk about yourself in the interview, Show willingness to interact, Show eagerness to help and learn. Be prepared to deal with people's issues. These people can often be frustrated at a situation you have not caused. Nevertheless, it is your duty to put it right.