customer service advisor Review

by The AA

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Answering emergency breakdown calls dealing with dangerous location, upgrades

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • i have learnt how to deal with difficult customers and how to provide good customer experience throughout the customer journey

    10/10
  • 3. To what extent do you enjoy your programme?

    • I really enjoy my programme because it has help me develop my skills and to learn new skills aswell

    10/10
  • 4. How well organised/structured is your programme?

    • All of our tasks and set on a app and there are videos that you can watch to help you

    10/10
  • 5. How much support do you receive from your employer?

    • really good support from employer

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • good support from training provider

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Relly well everything all links in with what we do

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • 10/10
  • 9a. Would you recommend The AA to a friend?

    • Yes

  • 9b. Why?

    • beacuse its an amazing opportunity and a good company to work for

  • 10. What tips or advice would you give to others applying to The AA?

    • just be yourself

Details

Level 2 Apprenticeship

Customer Service

Oldbury, West Midlands

February 2025

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