Customer Service Manager Review

by Department for Work and Pensions

Rating

9.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I am currently taking a level 5 Coaching Qualification as an apprenticeship at work, and I really enjoy the challenge of the course. As an apprenticeship I get a lot of support from my department. We have online classes set up each day. My manager is very supportive.

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • yes I have learnt new coaching techniques that I will use with my team.

    8/10
  • 3. To what extent do you enjoy your programme?

    • I enjoyed the course so much I volunteer to become an apprenticeship ambassador.

    10/10
  • 4. How well organised/structured is your programme?

    • my programme is very organised

    9/10
  • 5. How much support do you receive from your employer?

    • Quite of lot of support, give 6 hours per week and additional time if needed.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • my training provider is always at the other end of an email, they also gives lots of feedback.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It will as it give me the confidence to change my approach when dealing with my team

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes, national apprentice events, school visits to give talks about apprenticeship

    10/10
  • 9a. Would you recommend Department for Work and Pensions to a friend?

    • Yes

  • 9b. Why?

    • DWP really support their to develop themselves. They invest time and money into career pathway and development.

  • 10. What tips or advice would you give to others applying to Department for Work and Pensions?

    • Come with an open mind, it is a very diverse workplace.

Details

Higher Level Apprenticeship

Customer Service

Wallington, UK

February 2025

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