Digital Experience Manager Review

by HSBC

Rating

8.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Analysing public website performance and improving the customer journey to improve commercial outcomes.

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I learnt lots of new skills. The main one being the story that data tells rather than just providing numbers. Many new technical skills learnt through Excel, Power Query and PowerPoint

    8/10
  • 3. To what extent do you enjoy your programme?

    • I enjoyed the content. I wasn't as keen on the method of delivery. The virtual training days were hard to get through.

    7/10
  • 4. How well organised/structured is your programme?

    • It flowed very well as one topic added to and built on the one previous.

    8/10
  • 5. How much support do you receive from your employer?

    • So much. Given time to complete tasks and an opportunity to talk things through with my line manager, as well as other stakeholders in the business that offered expert support.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I had support there when I needed it. Contact was responded to quickly and actions followed up on.

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It will help me to tell a story using data I collect. I will be able to collect more specific metrics and be able to analyse and explain trends to a variety of different stakeholders.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes

    7/10
  • 9a. Would you recommend HSBC to a friend?

    • Yes

  • 9b. Why?

    • Wellbeing support, professional development opportunities.

  • 10. What tips or advice would you give to others applying to HSBC?

    • You get out what you put in with HSBC.

Details

Level 3 Apprenticeship

Banking

Crawley, West Sussex

March 2025

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