Customer Experience Team Leader Review
by CMA CGM
Rating
- 1. Please give an overview of your role and what this involves on a day-to-day basis:
- 2. Have you learnt any new skills or developed existing skills?
- 3. To what extent do you enjoy your programme?
- 4. How well organised/structured is your programme?
- 5. How much support do you receive from your employer?
- 6. How much support do you receive from your training provider when working towards your qualifications?
- 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
- 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
- 9a. Would you recommend CMA CGM to a friend?
- 9b. Why?
- 10. What tips or advice would you give to others applying to CMA CGM?
My role is to cross train, develop, motivate and to lend help and support to each member when needed. I will often analyse statistics or other data to determine the level of customer service my team are providing.
Yes, this has helped me develop my previous skills and look at new ways of working
I found the programme really good and useful but Skills Forwarding site was poor and caused frustration
Its was OK, again dont think the maths and English helped. It would have been ideal to do this first so I could concentrate on the actual assesments.
It has been hard to get the time to complete this, we have had 2 restructures and if I am away doing work someone needs to cover my accounts. A lots of this has been done outside of my allocated hours
[This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] has been a great support
Its been a good experience
Nothing for me
Yes
Good knowledge and learning
Do your Maths and English first and keep your certificates safe
Details
Level 3 Apprenticeship
Customer Service
Liverpool
March 2025