UC Decision Maker Review

by Department for Work and Pensions

Rating

8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I am a Universal Credit Decision Maker that makes decisions on the habitual residence of customers in the UK

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I feel that I am enhancing a lot of skills I already have and have learnt a lot more about subjects do far including radicalisation and equality, diversity and inclusivity

    8/10
  • 3. To what extent do you enjoy your programme?

    • I am really enjoying the programme so far. It would be nice to have more access to my coach but she is so busy due to the number of learners they have

    7/10
  • 4. How well organised/structured is your programme?

    • It is sometimes quite hard to understand everything on the aptem systems, whether I am doing enough OFTJ hours and what I should focus on for my portfolio

    6/10
  • 5. How much support do you receive from your employer?

    • They are supportive but I rarely need them on a day to day basis with apprenticeship stuff. They give me a day a week to focus on it

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • She is supportive but not instantly - Due to her workload she can take a while to get back to me

    8/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I think it is helping me to be a better all rounded individual

    7/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes, we have lots of engagement activities, networking events and working groups to get involved in

    10/10
  • 9a. Would you recommend Department for Work and Pensions to a friend?

    • Yes

  • 9b. Why?

    • A very supportive employer. They support equality, diversity and inclusivity and have a flexible working policy

  • 10. What tips or advice would you give to others applying to Department for Work and Pensions?

    • The recruitment process isn't easy and get help with applications. You can apply for lots of opportunities internally once you have a job role

Details

Level 3 Apprenticeship

Customer Service

Wigan

March 2025

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