Customer Service Advisor Level 2 Apprentice Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

7.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I am a customer support colleague at the bank. Customer facing in branch and helping customers with alternative ways to bank

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes I learnt various new skills in my apprenticeship. I learnt to reflect and take extra time to learn about the financial organisation

    6/10
  • 3. To what extent do you enjoy your programme?

    • I absolutely loved it

    9/10
  • 4. How well organised/structured is your programme?

    • The apprenticeship is very well structured, I only struggled to manage the time when stafff were short or it was busy periods.

    7/10
  • 5. How much support do you receive from your employer?

    • I received good support and made sure I had allocated time

    6/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Absolutely 100%

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Fabulous, I even put her forward for a recognition

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes I am proactive and look for events to widen my circle and look for career opportunities. It is all down to me.

    8/10
  • 9a. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • I like the benefits it has

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • Keep trying. Perseverance and enthusiasm/drive will get you far

Details

Level 2 Apprenticeship

Finance

Ludlow

March 2025

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