Business Support Apprentice Review

Learn and support administrative duties to support the mental health services as a whole, this covers our community side which patients come in for appointments to the inpatients side where patients are on the wards who are supported by staff 24/7 during their time in our care. I help with reception duties as well as some of the secretarial items that our team secretaries do from sending off prescriptions to adding on referrals. separate from this I also support with data entry from our call lines and feed back this information to team's managers to be used to help with staff allocation.

I have learnt a lot of new skills ranging from communication skills, be it in person or over email or telephone. I have also development my technical skills as my proficiency with IT software has improved on top of an already strong skill set. I have also learned more about the Trust and how they help patients more than I thought I knew, this was more eye opening as this has helped me understand healthcare in all forms, not just mental health as I know now how much work goes into helping patients as a whole and it is not just clinical staff who the patient interacts with and knows during their care but also the entire behind the scenes side of it.

I enjoy a lot of my programme and the opportunities it gives me, I have learned a lot about myself through this and all the learning styles I have managed to refine and develop during my apprenticeship. I enjoy the engagement with team members and learning new things, I am still nervous around some work when it feels it can be more important than it really is and I have worries when it is working with patient related items as I am worried if I make a mistake it will impact patient care and the worry overtake the enjoyment side more than I like, this issue has ever impacted my work performance but I feel it gives me a better understanding to why our clinical staff do what they do and from that I get a sense of relief.

My programme is structured very feel to fit my requirements as I have had to take breaks in my learning and having all the support I have had to accommodate my needs and work around dates and timelines, it has been really beneficial for me to not have to worry about my work.

I receive a lot of support from my employer as my supervisor links in with me and she makes sure I am comfortable in my tasks and makes sure i am getting the needed evidence for my coursework. I am also supported with my general work duties and when able I am given flexibility to get items completed.

I have received a lot of support from my training provider by having regular meetings and by being allowed to talk about anything I need and going over it as much as I need and checking any examples I have to make sure I am following what it is that is being said. I am also confident in the support I am getting and usually leaving any 1:1 in a better position than I was before.

I feel that I am able to interact with my colleagues on a higher confidence level and I am more confident in my own work and if I am not I am sharing the requirement for support earlier to make sure I get back on track as fast as possible and not leaving myself in a bad position as long as I use to before the apprenticeship. I am also able to build strong working relation to get work completed by the continuous engagement I make to get units and tasks done.

I do not engage in any extra-curricular activities relating to work. Nor do I know of any to take part in with.

Yes

It is a good trust to work for as they provide you with a lot of support and opportunities.

be yourself but ready to learn in any environment. the engagement with colleagues help develop you more than you think as the mix of people give different experiences to draw from and all have completely different viewpoints, none of them right or wrong but all are needed to get the best given answer.