Shift Manager Review

by McDonald's

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Leading the team to delivery excellent customer service and guide them on a path to achieve goals in line with the company and store targets. Keep the team focused on their roles and coach them to excel in their role

10/10

2. Have you learnt any new skills or developed existing skills?

I have developed skills in leadership styles and management. I have learnt more about business operations, for example stock control, equipment maintenance and measuring success as a business

10/10

3. To what extent do you enjoy your programme?

I have loved my journey on this programme, I feel supported by my coach and my management team at work. I am given plenty opportunity to learn and grow in my role, it has given me more motivation and purpose at work. Knowledge is power

10/10

4. How well organised/structured is your programme?

Very well structured, I have a clear workload set out for me each week and feedback given consistently

10/10

5. How much support do you receive from your employer?

I receive an abundance of support, I get allocated time each week to study and extend my learning as well as coaching and learning opportunities on every shift I work. I feel very supported

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive a lot of support towards my qualification, I have monthly meetings to discuss topics I don't understand and time to solidify my learning as a whole. As well as support in preparation for assessment, with opportunity to do mocks that help me build confidence before assessment

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel that it's given me confidence, I can lead a team as I have the knowledge to do so and a deep understanding of all aspects of my role

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

We have social activities and the workplace app to be able to connect and network with others from the industry

10/10

9a. Would you recommend McDonald's to a friend?

Yes

9b. Why?

The restaurants are filled with a rich and diverse culture that makes it an accepting environment to work

10. What tips or advice would you give to others applying to McDonald's?

Be yourself, letting your personality shine is important for delivering customer service and will help you connect with your team