Customer resolutions agent Review

During this role I am on webchat and talk to customers and help them solve customer queries by taking a look at there account to see what is the current status of the account. Most of the time I am on 2 chats which means taking to 2 customers at once and when I am not on chat I am working accounts and send messages to customers for updates regarding their account

I have learnt how to be organised as it is important accounts do not get mixed up as keeping customer data protected is important

I do enjoy my role but I did wish there was a more flexible schedule as we have to stick to our schedule very strictly

The apprenticeship is structured very well - The work at the office really does reflect what our course work is about and it is very east to understand

I do receive a lot of support from both my trainer and manager and they are always open for the whole team to ask questions

We get a 1-2-1 session with our trainer every 12 weeks as a review but she is also always available to email if we have any questions or doubts

The training gives us a lot of new information which can be applied to our job role for example it teaches us to imagine we are in the customers shoes so what would we want from an agent if we were the customer - Also learn how to handle angry customers

No, there are not many social activities - we do have office days but they are only for 45 mins, This would be a lot nicer if it was longer

Yes

Many benefits of working here

You must be good with time management