customer resolution agent Review

by British Gas

Best Apprenticeship Employer

Rating

8.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

my role is a customer resolution agent, this involves taking customer webchats on a day to day basis and handling queries on behalf of British Gas

9/10

2. Have you learnt any new skills or developed existing skills?

yes, I have learnt plenty of new skills during the apprenticeship so far

8/10

3. To what extent do you enjoy your programme?

I love my program it's brilliant for charecter building and cooperate experience

10/10

4. How well organised/structured is your programme?

my programme has a very well organised structure so we know what we are doing at all times of the day

8/10

5. How much support do you receive from your employer?

yes a lot

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

Whilst we have been on the programme our TL has massively supported us in giving extra time to complete work when needed

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

i don't believe the qualification does benefit the way I work in terms of organisation, only helps with structuring my language to customers which is great

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

yes BG cup

10/10

9a. Would you recommend British Gas to a friend?

Yes

9b. Why?

they are a brilliant place to work in and with the right mindset you can go very far with BG

10. What tips or advice would you give to others applying to British Gas?

wear a suit to your interview, show off your skillset to make yourself stand out