Customer Service Review

by British Gas

Best Apprenticeship Employer

Rating

9.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

What I do in this role is be the first point of contact for customers via webchat. I would be helping customers with their queries and complaints they have and make sure they are satisfied. I would also have training sessions every now and then to help upskill us.

10/10

2. Have you learnt any new skills or developed existing skills?

I have improved my professionalism whilst working here and also improved my IT skills as I am using a laptop daily to work. I have also improved on my English vocabulary as I have to speak in a professional manner with the customers.

10/10

3. To what extent do you enjoy your programme?

I have been enjoying the apprenticeship so far and I believe I will continue to enjoy it until the very end.

10/10

4. How well organised/structured is your programme?

The apprenticeship programme is very well structured as we have set days to work on the apprenticeship side of the role and there are deadlines where we have to meet so I would say it is well organised.

9/10

5. How much support do you receive from your employer?

I receive a lot of support from my manager as we have 1 to 1 sessions every week and we discuss what I need to improve on and any further training if needed

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive support from them as they are always reachable, whenever I have a question I can easily reach out to them however, some of the tasks that are set for us does not have enough information on what to do on them and we do get given loads of work for very short headlines

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel like the qualification would not be very helpful towards the role as for a customer service role you can get a job in this role anywhere with a bit of training. I think doing a whole apprenticeship for it is useless as you cant go further after this level 3.

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

In the workplace we have loads of social activities taking place every other week and a lot of events so it is good to socialise and network with other people in the business

9/10

9a. Would you recommend British Gas to a friend?

Yes

9b. Why?

Overall, it is a good company to work in. They have loads of benefits that you can use as an employee and it is very inclusive and good to progress your career

10. What tips or advice would you give to others applying to British Gas?

To just be yourself and to enjoy the process