customer service apprentice Review

by British Gas

Best Apprenticeship Employer

Rating

7.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

In my role I deal with customers queries through webchat and do my apprentice course work every Fridays. I interact with customers and my team members on a daily as well as gurus who provide support on any difficult queries. My responsibility is to make sure the customers leave the chat happy and all needs are met up to standards.

7/10

2. Have you learnt any new skills or developed existing skills?

I have learnt how to use different apps and tools such as torch, ensek etc. I have also learnt how to understand what a customer may need, how to handle queries, how to be understanding towards the customer.

8/10

3. To what extent do you enjoy your programme?

I enjoy my programme to the extent where I enjoy working with my team and working with customers through webchat especially when I understand what I am doing.

8/10

4. How well organised/structured is your programme?

The apprentice work has been set and sent for the rest of the year with a due date we also get a 1 to 1 support from our trainer as well as extra training if needed.

7/10

5. How much support do you receive from your employer?

I receive just about enough training to understand the job and role.

7/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive a team day once a month or in 2 months to work on a task together.

7/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel that my qualification will help me understand how to work with customers and the diffrent roles in customer service.

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes there is different activities which you can get involved in such as team rep, lead etc

7/10

9a. Would you recommend British Gas to a friend?

Yes

9b. Why?

I think there is great opportunities here.

10. What tips or advice would you give to others applying to British Gas?

Be honest and speak up if you need help