customer resolution agent Review

by British Gas

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • 10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • 10/10
  • 3. To what extent do you enjoy your programme?

    • all round very good.

    10/10
  • 4. How well organised/structured is your programme?

    • Very organised.

    10/10
  • 5. How much support do you receive from your employer?

    • A lot. T/l was supportive throughout the program.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • fairly good.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • yes I believe as a team we are better prepared to become better agents.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • yes volunteering out helping a church.,

    10/10
  • 9a. Would you recommend British Gas to a friend?

    • Yes

  • 9b. Why?

    • very good company.

  • 10. What tips or advice would you give to others applying to British Gas?

    • keep applying and gaining new skills until you find something you would like to do.

Details

Level 3 Apprenticeship

Customer Service

Leicester

March 2025

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