Customer Resolution Agent Review

by British Gas

Best Apprenticeship Employer

Rating

9.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role is to attend to customer queries via the webchat platform on day to day basis. Customers reach out to us with regards to their billing/ metering queries and we are supposed to be helping them through webchat.

8/10

2. Have you learnt any new skills or developed existing skills?

Yes, I feel I am a better customer service agent than what I was before.

9/10

3. To what extent do you enjoy your programme?

It was quite enjoyable

9/10

4. How well organised/structured is your programme?

9/10

5. How much support do you receive from your employer?

The employer was very supportive

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Volunteering day, barbeque days

9/10

9a. Would you recommend British Gas to a friend?

Yes

9b. Why?

Its a fabulous place to work at. There are lots of benefits like flexible working, bonuses, etc.

10. What tips or advice would you give to others applying to British Gas?

British Gas is a great platform for any employee to expand their skills. We get regular training sessions so even if you are new to this field, it doesnt take time for the employees to get used to the work. Also we get bonuses as per our performance which is a nice incentive.