Customer Resolution Agent Review

by British Gas

Best Apprenticeship Employer

Rating

9.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • My role is a customer service advisor at British Gas Lite working as an webchat chat agent serving only business customers.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes learnt how to better my written and verbal communication as well as my independent learning

    10/10
  • 3. To what extent do you enjoy your programme?

    • Very much as it was a new experience for me

    10/10
  • 4. How well organised/structured is your programme?

    • 10/10
  • 5. How much support do you receive from your employer?

    • Training provide was very helpful and was there to provide any advice at any given time

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • 10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Not really any effect on day to day work

    7/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Volunteering day, BBQ days

    10/10
  • 9a. Would you recommend British Gas to a friend?

    • Yes

  • 9b. Why?

    • Because it is a wonderful work environment and it pays well when you work hard

  • 10. What tips or advice would you give to others applying to British Gas?

    • When you start the job just keep you head down work hard and always ask questions

Details

Level 3 Apprenticeship

Customer Service

Leicester

March 2025

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