Customer service Review

by British Gas

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I work as a customer service agent dealing with different enquiries everyday for example Processing Requests: Assist customers with various requests, such as setting up new accounts, updating account information, and scheduling service appointments.

10/10

2. Have you learnt any new skills or developed existing skills?

I have learnt new things within British Gas like understanding of the products or services you support allows you to provide accurate and helpful information to customers.

10/10

3. To what extent do you enjoy your programme?

It was very easy to speak to our trainer when we needed advise or help .

10/10

4. How well organised/structured is your programme?

It was very organised as we had set modules which we had to complete every week

10/10

5. How much support do you receive from your employer?

I have received a lot of help from my trainers and managers. I have also have had helped from my employees

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I received a lot of support and it was easy to reach out to the trainer which made it easy to ask for help when needed

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I have had a better understanding , which makes it easier to apply to different job roles within British Gas

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes we have our town hall meetings which everyone can contribute too

10/10

9a. Would you recommend British Gas to a friend?

Yes

9b. Why?

It is very beneficial and a good start for me as I have a better understanding in customer service which I can now succeed in different roles

10. What tips or advice would you give to others applying to British Gas?

I would highly recommend working for British Gas as they give you a lot of opportunities