Customer Service Advisor Review

by British Gas

Best Apprenticeship Employer

Rating

6.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role includes interacting with customers on a day to day basis and either giving them advice on what insurance they can buy or booking appointments for them

6/10

2. Have you learnt any new skills or developed existing skills?

I have learnt how to use the systems and how to communicate with customers more efficiently and also how to have a bit more empathy

6/10

3. To what extent do you enjoy your programme?

I would say i enjoy my apprenticeship quite a bit it is entertaining seeing how much some people pay for insurance and dealing with complex enquires as a whole and i think its quite entertaining

7/10

4. How well organised/structured is your programme?

I would say its quite organised but there are certain points where it does feel like something hasn't been planned or thought through at all but that is a very small part of the time

7/10

5. How much support do you receive from your employer?

i receive quite a good amount of support from my employer they often answer any questions i may have and help me alot of the time when i need

7/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive some support when working towards my qualifications sometimes the reply time can be long and some of the answers i get are a bit vague

5/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel that my qualification part of my training is quite repetitive i feel that alot of the time im writing the same thing if not something very similar to something i would've wrote on the last 3 modules and

5/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Not that im aware of, but im not a social person

6/10

9a. Would you recommend British Gas to a friend?

Yes

9b. Why?

Its a well structured company with room to move up if you did want to dedicate a large portion of your life towards doing so

10. What tips or advice would you give to others applying to British Gas?

Enjoy it and try to make the most of it