customer service Review

by British Gas

Best Apprenticeship Employer

Rating

8.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • answering customer queries and making the company as profitable as possible

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • yes i developed good people skills & talk more formally and mature to people

    9/10
  • 3. To what extent do you enjoy your programme?

    • i find it fun and not to stressful although some customers and tasks can be challenging

    7/10
  • 4. How well organised/structured is your programme?

    • everyone knows their roles and communication is perfect with anyone u need to talk to

    9/10
  • 5. How much support do you receive from your employer?

    • an amazing amount i do not feel bad for asking questions as my employer is very understanding

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • again like my manager, my training provider is always there when i need her

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • it gives me better understandings of the role im doing and what i can do to improve aswell

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • yeah we have days allocated to helping charity workers and we also have days out as a team for dinners

    8/10
  • 9a. Would you recommend British Gas to a friend?

    • Yes

  • 9b. Why?

    • because for the type of job it is the money is good and there is always ways to move up the working ladder

  • 10. What tips or advice would you give to others applying to British Gas?

    • just be yourself

Details

Level 3 Apprenticeship

Customer Service

Leicester

March 2025

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