customer service apprentice Review

in my job role, I have to take calls (like a call centre) and help customers. I work under British gas insurance and deal with claims. from Tuesday to Thursday we get half a day to complete assignments and apprenticeship work. I have to come to the office once a month, usually it's all online and working from home. The modules and assignments are very boring i must say, it is like learning gcse business but backing it up with evidence from your job role. There is plenty of training and support before you work from home. You also get employee benefits as well. However, there are certain things we won't get such as bonus/ commission until you pass probation (which was me was 6 months and got extended after).

I have learnt a lot of IT skills in this job role because we have to use various systems and application. I have learnt how to talk to customers and show confidence and authority as well as empathy.

I enjoy this programme i have met a lot of people and improved networking. I'd say the assignments are annoying though

there is 4 weeks training and then work from home and after that you get upskilled and trained further whilst doing you apprenticeship work. towards the end there is an end point assessment where you gather and generate all the evidence.

there is ongoing support and training

i can reach out to my coach leader via email and she responds quickly too. she can extend the date of an activity if you are struggling.

I think all the things i m doing in my level 3 qualification, i have already done that in a level business. I wouldn't say i have learnt completely new things, there are few things which were new to me.

there is charity work which you can volunteer after passing probation

Yes

great place to work and friendly staff

read the job role in detail and know what exactly you will be doing. there are progression opportunities when you pass you apprenticeship