Customer service advisor Review

by British Gas

Best Apprenticeship Employer

Rating

9.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • so during my time here at british gas i really do enjoy it i love working from home and in the office here and there i have gotten very used to and adapted well to the job however i do think at times weve been misled for example bonus where we make sales for the company and have been told we will get paid bonus on top of our salary but 6 months in from working for the company weve then been told we do not get bonus but overall my training provider is really good for my apprenticship and they are really helpful and help when i ask as well as my manager who is supportive. On a day to day we deal with all sorts of customers from grumpy and angry customers to happy and straight forward all calls require skilll patience and effort in order to help the customer the best we can.

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • yes i have learnt new skills such as retention trained as well as dealing with angry customers logging and dealing with complaints

    9/10
  • 3. To what extent do you enjoy your programme?

    • enjoy

    10/10
  • 4. How well organised/structured is your programme?

    • my programme is structrured with schedules

    9/10
  • 5. How much support do you receive from your employer?

    • yes i receive support from my peers, manager and training provider

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • whenever required

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • very good

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • no, but we do have one day in the office which we are required to come in for and work as normal

    9/10
  • 9a. Would you recommend British Gas to a friend?

    • Yes

  • 9b. Why?

    • good working from home helpfull support and decent pay but apprentice wage could be increased more

  • 10. What tips or advice would you give to others applying to British Gas?

    • be kind and respectful

Details

Level 3 Apprenticeship

Customer Service

Leicestershire

March 2025

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