Customer resolution agent Review

by British Gas

Best Apprenticeship Employer

Rating

8.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Dealing with customer queries and making sales for the company

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes, I have developed my customer service skills and communication skills.

    10/10
  • 3. To what extent do you enjoy your programme?

    • It is okay, however I feel like some of the assignments are repetitive and I find myself speaking about the same thing for some tasks

    7/10
  • 4. How well organised/structured is your programme?

    • Very good as I have 9 hours each week to complete apprenticeship work so I dont fall behind

    10/10
  • 5. How much support do you receive from your employer?

    • I receive support when needed

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Support is given when needed and if I need more time I also get that

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It helps me learn more about being in the customer service industry as well as giving me an insight to customer behaviour and attitudes

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Not sure

    1/10
  • 9a. Would you recommend British Gas to a friend?

    • Yes

  • 9b. Why?

    • Friendly and inclusive place to work. A healthy work-life balance and many roles and departments to work in

  • 10. What tips or advice would you give to others applying to British Gas?

    • Do it if you want

Details

Level 3 Apprenticeship

Customer Service

Leicester

March 2025

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