Customer Resolution Agent Review

by British Gas

Best Apprenticeship Employer

Rating

6.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • In my role I solve customer queries and assist customers.

    6/10
  • 2. Have you learnt any new skills or developed existing skills?

    • - Improved my communication skills - work well under pressure - Improved active listening skills - Patience

    6/10
  • 3. To what extent do you enjoy your programme?

    • I find this programme enjoyable, I have met a lot of new people along the way of my apprenticeship journey and have learnt new skills and developed professionally.

    6/10
  • 4. How well organised/structured is your programme?

    • The structure is organised however some assignments do take a bit long to complete so I fee like 8 hours a week would not be enough to complete a 35 hour assignment.

    6/10
  • 5. How much support do you receive from your employer?

    • I receive a good amount of support from my employer.

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I receive a good amount of support.

    8/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • My qualification will help me in my future career.

    6/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • N/A

    6/10
  • 9a. Would you recommend British Gas to a friend?

    • Yes

  • 9b. Why?

    • BG is a good company to work for because they treat employers well which motives me to work really well.

  • 10. What tips or advice would you give to others applying to British Gas?

    • Research the company.

Details

Level 3 Apprenticeship

Customer Service

Leicester

March 2025

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