Customer Resolution Agent Review

1 month classroom training, 1 month grad-bay where for first half you will be supported by a floorwalker and then slowly become more and more independent. 8 hours of apprenticeship time off of a 37.5 hour work week, calls and admin work, 0% physical work, one office day per month, half an hour early finish once a week, stressful but manageable. 9-5 whilst during apprenticeship, no weekends until finished. roughly 28 days off per year and cannot exceed 38 sick hours whilst in apprenticeship despite medical conditions backed up by a GP, so forced to work even if you physically cant but manager tries to be understanding.

not really I have always worked within customer service just new systems which are constantly changing and very slow and will crash often which makes workload which is all on laptop impossible and sometimes do not get an exception because of system so may need to make up the time, sometimes unfair. Lots of training and refreshers but very repetitive and simple so gets frustrating and seems pointless but some may find useful

I do enjoy both the job and apprenticeship but only because it is not physical or hard work, anybody could do this job and because of its simplicity and everything is overly repeated it gets old fast and causes boredom and i dont really care about the job anymore but need to complete apprenticeship before i can move on.

communication isnt the best especially between the job and the apprenticeship sometimes and British Gas tries to be organised but usually it goes wrong or things are changed last minute.

They ask if you need help very often but the time i have built up the confidence to ask for help especially in a meeting with my colleagues I have been shot down infront of everyone and basically told to deal with it and just do it when I asked for training for a certain element and never recieved further support or help. Also the pointless repetitive training is awful.

I asked about 10 times how to do a task or two on babington and basically got ignored for weeks, had to push the due date back 3 times and got told to ignore it because my trainer was overhwelmed with her work load. not her fault but replacement trainer was not helpful and didnt seem to know what she was doing.

not much at all, seems pointless and i can already do the job because its so simple and boring and the apprenticeship is so weirdly connected to the job because theres a limit on how much coursework you can do about customer service and the same processes again and again and again.

yeah but no one really bothers, you can volunteer instead of taking calls but dont think its during apprenticeship.

Yes

its an easy simple job that pays okay but last apprenticeship group in the same job role we all know closely got paid 5.5k extra and made bonus in probation + lots of information was with held or miscommunicated/twisted until i was basically too far in so now im sticking with it but i would recommend because its easy and theres worse jobs out there. basically average.

ask all the questions you can and find out all the info you need before accepting the job.