Customer Service Team Manager Review

I currently manage a team of 17, this includes a variety of daily and weekly responsibilities: • Supporting staff and customers on their bill to cash journey • Data collection and analysis • Coaching, weekly and annual performance reviews with each team member • Conflict management within the team and with customers • Resource management • Creating training documents and presentations to support the team • Negotiating and building rapport with customers to resolve complaints • Recruitment and interviewing potential candidates • Risk assessments and change management

I have furthered my knowledge in the next level of management, been exposed to what is needed in operational and planning management in a business, these skills I have already been able to apply to my daily work.

The workshops have been helpful, I find the learning content and regular meeting with my tutor a valuable resource, overall it has bene an enjoyable and exciting experience.

The course is well structured, I have some flexibility if I need it.

My line manager has been very supportive, giving helpful feedback, and making sure I get exposure to areas I need to support my learning.

My tutor has been very supportive, with regular meetings, detailed feedback and encouragement.

I have learnt skills that not only help me in my current role, but are supporting me in moving forward in my career.

There's a yearly raft race, but the company don't organize any other activates, within teams we try to have nights out but nothing department wide, the nature of what we do means we don't have the time to do that.

Yes

The company looks after their staff, I feel very much part of a team and know there is support from me colleagues and Line Managers if I need it.

Be prepared to work hard, it's a face paced role with a lot of information to learn, you will be supported and looked after, with opportunities for growth, but you need to be willing to put the effort in to get it.