Customer Resolution Agent Review

by British Gas

Best Apprenticeship Employer

Rating

9.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My job role is a Customer Resolution Agent and this involves dealing with customer queries and complaints daily.

9/10

2. Have you learnt any new skills or developed existing skills?

I have learnt how to use British Gas systems and improved my IT skills and I have also learnt how to better manage customer expectations and how to deal with complaints appropriately

9/10

3. To what extent do you enjoy your programme?

I enjoy my programme very much

10/10

4. How well organised/structured is your programme?

Very structured.

10/10

5. How much support do you receive from your employer?

A lot of support in work duties and customer queries

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

My training provider is very supportive and helps with my apprenticeship and provides feedback when needed

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel it improves it massively due to being able to provide better service for customers by understanding the details involved in customer service

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There is a games room in the office and I also take part in activities with colleagues outside of work (such as pool)

10/10

9a. Would you recommend British Gas to a friend?

Yes

9b. Why?

I believe British Gas is a good company to work for , It gives a very good work-life ratio and the ability to be flexible with working (work form home). There is also many benefits to take part in such as share save.

10. What tips or advice would you give to others applying to British Gas?

I would advise if your applying for British gas is try to gain a slight understanding of how the energy business works so you can have a slight advantage over others