Office Administrator Review

I'm an Office Administrator for the RSPCA, in the IT department. Daily I help manage our IT hardware estate by allocating kit to new starters and auditing centre establishments. I also manage the budget for the IT department by paying invoices and checking forecasts

I've learned a great deal on my apprenticeship. The headlines for me are how to manage and develop high-performing teams through delegation, training and motivation. I learned other skills to add to my toolbely such as using the covey matrix, or the AID model of feedback.

I really enjoyed the apprenticeship! The delivery was smooth and simple. The workload was manageable and the support I had from my team, training provider and RSPCA apprenticeship team was fantastic

The apprenticeship structure was great! Everything was really well managed via the learning portal called Aptem. You could see what modules needed to be completed throughout the entire course. You could also seewhen your reviews were so preparation was seamless.

I received really valuable support from the RSPCA on both apprenticeships I've completed. I had the team checking in regularly to provide support and motivation to complete my modules!

My training provider gave me lots of support. I had many contact channels with my assessor, integrated chat in Aptem and email. I also had monthly 121s to check progress and practise demonstrating evidence.

My qualification has substantially improved my performance. It's been a real eye-opener on my existing skills and behaviours that allowed me to develop them further.

There is always something going on at the RSPCA. IT specifically, we have a social each month to keep everyone face to face. Lots of us are also runners who check in on each other activities outside of work.

Yes

The Culture at the RSPCA is so fresh and inviting! Everyone is working towards our mission in harmony, and every staff member is so kind and caring. There are always development opportunities and the hybrid working framework helps you have a great work life balance!

Be yourself! Everyone is so kind and welcoming.