Service Delivery Manager Review

I am responsible for identifying trends in error of good practice by formulating tools to collate performance information. Analysing this data to make recommendations to the Senior Leaders in the organisation to support improvements and outcomes for customers. This requires collaboration with operational, project, and digital colleagues.

I have gained a broad range of skills particularly in project management. I have also improved my digital skills and can navigate some complex software with the ability to understand how the code at the front end of systems is formulated and influences the output.

I really am enjoying the apprenticeship. No doubt it is a very big commitment and takes a lot of self discipline but I can already see the benefits to me and my organisation at the beginning of year 2. A great opportunity.

Good structure. I am completing a degree apprenticeship so a very tight schedule and monitored to ensure actions are completed. I prefer this to self led as the structure keeps me on track.

I have the full support of my employer, and can access additional support if needed.

Full support to keep me on track and wellbeing support available when needed.

I can already identify a number of modules where learning outcomes have and will support my role and organisation going forward. I have a more well rounded perspective of the functions within organisations and how they interact.

Face to face and online networking events and additional online learning are available. There are a number of social groups within my organisation that you can choose to get involved with.

Yes

A great employer offering inclusive development opportunities.

A great place to work. Whatever level or area you are applying for our customers are at the heart of all we do. When applying read the key/essential criteria don't just focus on the behaviours listed. Use actually examples of how you have demonstrated the behaviours incorporating the key/essential criteria.