Work and Health Decision Maker Review

by Department for Work and Pensions

Rating

8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Checking immigrations status' of customers and viewing their right to reside in the UK.

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt some new information and how to use that information in areas that I previously would not have thought of.

    8/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy learning new information and how certain things work that I was previously unaware of - however, certain information was not applicable for business needs in my work place.

    7/10
  • 4. How well organised/structured is your programme?

    • The programme is very structures with clear goals/targets to meet and clear expectations on how to meet them.

    8/10
  • 5. How much support do you receive from your employer?

    • Employees receive a lot of support from the employer.

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Trainers are helpful and do send extra information on certain topics and what is needed to help achieve the qualification.

    8/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It has helped make me aware of certain social expectations when contacting claimants and how to actively listen.

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • There are several extra-curricular programmes available for those in the department.

    8/10
  • 9a. Would you recommend Department for Work and Pensions to a friend?

    • Yes

  • 9b. Why?

    • The department helps to accommodate the needs of their employees and help support those who need it.

  • 10. What tips or advice would you give to others applying to Department for Work and Pensions?

    • Be patient, the process can be long sometimes but once you're in the door - it is a lot easier.

Details

Level 3 Apprenticeship

Customer Service, Business Operations

Nantgarw

March 2025

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