Work Coach Review

I support customers to claim work related benefits and support them into employment. I speak to on average 20 customers a day helping them remove barriers to employment and support them to job search effectively in a largely digital world, and I match customers to suitable vacancies.

We have an element of coaching training when we train to be work coaches but the apprenticeship has allowed me to develop more skills, learn more theories and I believe given me a good basis of how to coach individuals.

The workshops are good but it is difficult to work in a fast paced environment and find the time to do the apprenticeship also. It is challenging at time to balance the two.

It is well structured - smart assessor has all the planned sessions and we upload our work to one system. I did feel that some of the sessions could be in a different order but that is my personal opinion.

My line manager was supportive and allowed me to have a day to focus on the apprenticeship.

My tutor is very supportive and is now giving hints and tips and reviewing my knowledge gap so that I can be more confident when it comes towards the end assessment.

As a work coach I speak to people in all different situations and coaching them to understand limiting beliefs and to work towards a goal is important. We don't have much time with customers so it is not feasible to coach properly.

I am the People Lead and have a team who organise social activities for the office. We are always looking for different ideas to get people networking together.

Yes

It attracts people from different walks of life and they don't look at your CV and what you've done before. Their recruitment process allows people with different skills to apply and it's very diverse and not ageist.

Think about what transferrable skills you have and what impact that has had on the organisation where you worked. You need to demonstrate what you can bring to the organisation and have a good range of examples of where you made a difference.