Customer experience Leader Review

As a Customer service Leader, my role is to ensure every customer has a great experience when they visit my store. I always provide excellent customer service by listening to customers, addressing any issues they may have, and resolving them to the best of my ability. I also take care of maintaining a clean and welcoming environment, including the store and toilets, and I report any necessary repairs to my Shift Manager. My goal is to make sure every customer leaves happy and looks forward to returning.

During my apprenticeship, I have gained a lot of valuable knowledge that had helped me grow both personally and professionally. I have become more confident in my abilities and have learned new skills and techniques that I have never encountered before. These skills have been incredibly useful in my job, allowing me to perform my role more effectively and provide better service to my customers. My apprentice ship has truly been a valuable learning experience that has strengthened my abilities in the workplace.

I have really enjoyed my apprenticeship program as it has been a valuable learning experience for me. It has given me the opportunity to gain new knowledge, develop important skills, and build my confidence in the workplace. Overall, my apprenticeship has been both rewarding and beneficial, helping me grow professionally and improve my performance in my role.

Excellent

Very good

I am very lucky to have such a wonderful mentor. My Mentor is the best mentor I have met, she always supporting me with any issues that arise. She has helped me build my confidence, expand my knowledge, and develop essential skills. Her guidance has been invaluable in my journey to finished my apprenticeship.

My apprenticeship qualification has helped me perform better in my role by increasing my knowledge, confidence, and skills. I have learnt valuable techniques that I can apply daily, allowing me to handle tasks more effectively. This training has made me more capable and prepare to provide excellent customer service.

In my store, we organise activities like face painting for children and fundraising events such as running.

Yes

Because it offers great career opportunities, valuable training, and a supportive work environment. McDonald’s provide flexible hours, a lot of benefits, and a chance to develop important skills. It is a great place to gain experience, build confidence, and be part of a friendly team.

I would advise others applying to McDonald’s to be enthusiastic, approachable and show a willingness to learn. To highlight their teamwork skills and their ability to handle fast-paced environments. They should be prepared to take on various tasks whilst staying positive, and aiming to provide the best customer service possible.