Shift Manager Review

I help manage the restaurant. I run shifts, areas, and encourage crew to deliver excellent customer service. I do this by setting a good example of leading in hospitality, with a people-first approach, whilst also balancing focusing on our business metrics to ensure we’re focusing on profitability and success.

I have developed my people skills, and I think one of the best ways this was done was through my ‘customer-profiling’ section, where I learnt what different people are likely to require. Similar skills can be used to get the most out of my team at work too!

I enjoy it a lot. I love how it’s just a bonus thing to do on top of my regular job, and i find the lessons and content both enjoyable and interesting.

Highly. It organises the learning by a breakdown into months, which can make it a lot less overwhelming, and helps you navigate how in front of behind you are on your learning, which I found highly motivating.

A fair amount actually. I get emails every 6-8 weeks asking how on track I am, asking if they can support in any other ways. They provide ‘HIG’ chats about it, and ensure I’m paired up with someone who’s done it before, so I can ask them any questions.

Tones. My trainer in particular, [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions], is so helpful, and is always willing to help in the best ways possible.

Hugely. It allows me to see the bigger picture, and thus think about things from another perspective.

I help organise and run quite a few of our charity events at work.

Yes

I like my job. It’s reliable, and I’m getting paid for my qualifications.

Um.. maybe just make sure you’re prepared to work hard- it can be a stressful environment at times- you have to be able to deal with that well by persevering through it,