Customer Experience Specialist Review

by Unilever

Best Apprenticeship Employer

Rating

7.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I work with some of our main customers, driving high supply rate and building customer relationships.

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I've learnt numerous new skills: presenting, negotiating, dealing with customers, internal stakeholders

    9/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy it, but it is very intense and there isn't always the support needed from the internal unilever team.

    6/10
  • 4. How well organised/structured is your programme?

    • There is lack of organisation. The way the rotations work isn't the same for all the apprentices, and delayed communication.

    5/10
  • 5. How much support do you receive from your employer?

    • Lots of support from my team, lack of support from the unilever future careers team.

    7/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • lots of support, brilliant support.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It helps me understand the business overall and gain knowledge, but it can't always be implemented in my day to day role.

    7/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes loads

    10/10
  • 9a. Would you recommend Unilever to a friend?

    • Yes

  • 9b. Why?

    • it is a global company with large opportunities

  • 10. What tips or advice would you give to others applying to Unilever?

    • be honest, be yourself and put boundaries in straight away

Details

Degree Apprenticeship

Supply Chain Management

Kingston upon Thames

March 2025

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