EE Mobile Tech Guide Review

On a daily basis I'm primarily helping customers with issues and queries over the phone. This is all Mobile tech related so phones, mobile broadband, and account queries.

Yes, I have learnt to be more clear and concise whilst speaking on the phone. I have developed professionally and personally with all aspects of customer service and communication.

I, so far, have thoroughly enjoyed all aspects of the program. Its been interesting learning about everything that runs behind a mobile network and I've been enjoying the program as it allows me to develop into a guide who is competent and comfortable with the job role.

Organisation wise its been perfect. My only qualm I have with the structure, is that its sometimes difficult to manage apprenticeship work along with working my job role. Personally I enjoy to take a small amount of time at home to check my apprenticeship work in a more quiet area. However we are given the chance to do apprenticeship work at work.

Its been great, as we are at the start of our careers here, we are provided with floor walkers who are always happy to advise and I've been finding them extremely helpful whilst learning on the job. We are also given support to learn the systems and get to grips by practising calls and following albert pathways.

I'm only a couple of weeks into my apprenticeship. So far we have had a visit with the training provider where they provided some very useful insight into what we can be expected to do for the apprenticeship and Anne who came to see us was very good.

Greatly, so far learning about product and service knowledge I have realised how important it is for me to be able to relay accurate information to EE customers. I'm sure throughout the rest of my apprenticeship I will steadily develop and learn even more as time goes on.

Yes we have volunteering days and various team events, like escape rooms, on a regular basis.

Yes

After working in a few different industries in various job roles, BT GROUP is the only place I have genuinely felt included and valued as an employee. Most places don't put in the extra care that BT has done, I feel supported. Of course, its also very nice to have a salary and not be on a zero hour contract.

I would say just try to feel free to be yourself. In this job its really important to humanise the processes, so being yourself, staying comfortable is essential. Just give it a go and you will quickly find weather its for you or not. At times it can get overwhelming especially in the early days but just stick with it and see where it takes you.