Apprentice customer service advisor Review

by BT Group

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Answering phone calls/ calling customers back - running through the systems to help diagnose their problem and find a resolution for them

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Communication and costumer service skills. I have also learnt how to better manage my time.

    10/10
  • 3. To what extent do you enjoy your programme?

    • This is honestly one of the best jobs that I have ever had, I don't feel that I am under too much pressure with the coursework either and finding time to do it has not been difficult

    10/10
  • 4. How well organised/structured is your programme?

    • The organisation could not be better - I have time to work whilst also having time to do my coursework

    10/10
  • 5. How much support do you receive from your employer?

    • We are always given ample time to complete our coursework and we are supported through everything no matter what

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I have only been a part of this programme for a month and I have felt very supported by my training provider, they are always available to answer questions

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • My training has helped me perform better within my role because I have the extra knowledge that I need to complete my job thoroughly.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • We have a chance to complete volunteering hours within our role and me and a few team mates have also been out for food after work

    10/10
  • 9a. Would you recommend BT Group to a friend?

    • Yes

  • 9b. Why?

    • Because they really do care about their employees and will happily support you through anything

  • 10. What tips or advice would you give to others applying to BT Group?

    • Be your best and be honest

Details

Level 2 Apprenticeship

Customer Service

Plymouth

March 2025

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