General Manager Review

by Whitbread

Best Apprenticeship Employer

Rating

9.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • As the General Manager oversee daily operations, ensuring excellent customer service, staff management, and financial performance. Responsibilities include hiring and training staff, maintaining quality and safety standards, managing budgets, and optimising efficiency. I drive profitability, uphold brand standards, and create a positive dining experience while handling customer feedback and operational challenges.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Self evaluation / Leadership styles / confidence in one’s self

    10/10
  • 3. To what extent do you enjoy your programme?

    • Deeply feel like I am getting some personal training, career growth and confidence

    9/10
  • 4. How well organised/structured is your programme?

    • Extremely all managers, coaches and skills trainers are extremely friendly, welcoming and knowledgable

    10/10
  • 5. How much support do you receive from your employer?

    • My ROM would make time if needed

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • On hand whenever I need her

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Better understanding / lessens skill gaps promoted confidence. Encourages me to be aware of what I know and already do. Applying myself and given me the opportunity to think outside the box and focus on my personal development whilst Giving me support to filter to managers.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes professional networking

    10/10
  • 9a. Would you recommend Whitbread to a friend?

    • Yes

  • 9b. Why?

    • Good company to work for

  • 10. What tips or advice would you give to others applying to Whitbread?

    • It’s all about your personality behaviours and then skills and experience

Details

Higher Level Apprenticeship

Hospitality Management

Beckton

March 2025

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