Customer Services Apprentice Review

by Savills

Best Apprenticeship Employer

Rating

9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

On a day-to-day basis I handle incoming telephone calls and email enquiries for the business. This then generates leads and by resolving customer enquiries, the customer's needs are always met which leaves satisfaction and helps provide them with the best outcomes that the market is able to offer.

8/10

2. Have you learnt any new skills or developed existing skills?

I have been developing my organisation, time management, communication and customer service skills. The new skills which I have learnt are to decide and initiate actions, adapt and cope to change, and achieve my personal work goals.

10/10

3. To what extent do you enjoy your programme?

I strongly enjoy the apprenticeship programme, I think it keeps you productive, you learn a lot every day and get great support from everyone throughout.

10/10

4. How well organised/structured is your programme?

It's well structured, I have occasional meetings set with my training provider as well with my buddy, and these meetings are set at convenient times. The programme has a good balance of working and learning which I personally enjoy.

9/10

5. How much support do you receive from your employer?

I receive good support from my employer, I am open to asking questions, and my learning needs to my learning are always listened to

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive full support, I been told to reach out whenever I need guidance and they are always willing to help me and listen to my opinions.

7/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

The assignments and tasks that I get set dive deeper into my role, there is a large chain of reasoning for each incremental task I do each day and the coursework shows me why it's important and why every little thing I do makes a big and or positive difference. You learn something new each day and I think that no matter how much you already know, you will always learn.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes there are many sports teams, committees and occasional networking events which are a great opportunity and experience to build relationships with others in the company

9/10

9a. Would you recommend Savills to a friend?

Yes

9b. Why?

Savills is a professional company that is built on integrity. They are very invested into their employee's and taking many things such as diversity, inclusion, honesty and trust into its heart.

10. What tips or advice would you give to others applying to Savills?

Be yourself because no matter what, Savills can and will always help you flourish, bloom and open many new doors for your future.