Apprentice Customer Service Guide Review

by BT Group

Best Apprenticeship Employer

Rating

9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Taking calls- solving network issues and other issues

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Learnt new computer skills, phone skills, developed customer service skills into a new field

    8/10
  • 3. To what extent do you enjoy your programme?

    • I extremely enjoy it as for me its completely different to being in retail and dealing with customers face to face

    9/10
  • 4. How well organised/structured is your programme?

    • very well organised, time is scheduled throughout the day for us to complete bud work and to complete other things we need to do

    9/10
  • 5. How much support do you receive from your employer?

    • a lot of support, through team leaders and floor walkers everyone is extremely supportive and helps as much as they can

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • A lot- i know i can message at any time with a issue and i will get a response with the help i need

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • a lot because as an apprentice we get the extra support which helps me feel more confident to complete the job

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • yes there are plenty of opportunities

    9/10
  • 9a. Would you recommend BT Group to a friend?

    • Yes

  • 9b. Why?

    • its a good place to work, you get good support and it is a good environment to work in

  • 10. What tips or advice would you give to others applying to BT Group?

    • be positive and charismatic, relax and enjoy the role

Details

Level 2 Apprenticeship

Customer Service

Plymouth

March 2025

View More Reviews
View More Jobs
Recruiting? See how we can help you