Customer service guide Review

by BT Group

Best Apprenticeship Employer

Rating

6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • answering queries and solving issues related to billing

    6/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt new technical skills within my role

    6/10
  • 3. To what extent do you enjoy your programme?

    • personally I did not enjoy the programme but I appreciate how professional and organised it was

    4/10
  • 4. How well organised/structured is your programme?

    • Very structured and easy to understand, seems like trainers have too many groups to help though, not very personal

    9/10
  • 5. How much support do you receive from your employer?

    • not enough at all

    2/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • trying their best, have a lot of people to look after

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • didnt affect my role

    5/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • yes - volunteering

    7/10
  • 9a. Would you recommend BT Group to a friend?

    • No

  • 9b. Why?

    • management

  • 10. What tips or advice would you give to others applying to BT Group?

    • dont haha

Details

Level 2 Apprenticeship

Customer Service

Newcastle upon Tyne

March 2025

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