Customer Service practitioner Review

by BT Group

Best Apprenticeship Employer

Rating

8.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • In my role I am responsible for taking calls and following company procedures to assist customers in resolving their technical queries

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learned about different types of customers and how to communicate differently to meet each of their individual needs.

    8/10
  • 3. To what extent do you enjoy your programme?

    • Very Much

    8/10
  • 4. How well organised/structured is your programme?

    • Organised very well

    9/10
  • 5. How much support do you receive from your employer?

    • I always receive support whenever I need it.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I receive the support when I need it or ask questions.

    8/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It helps me perform a lot better as I have been learning while doing the job.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes, they provide social activities for everyone to get involved in.

    10/10
  • 9a. Would you recommend BT Group to a friend?

    • Yes

  • 9b. Why?

    • It is a good job

  • 10. What tips or advice would you give to others applying to BT Group?

    • Be confident

Details

Level 2 Apprenticeship

Customer Service

Newcastle upon Tyne

March 2025

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